What is a traveller's most wanted Hotel Service?23 June 2018
Hotels are always looking for ways to stand out from the competition.
In a world where sites like Booking.com and AirBnB.com, Priceline.com, Expedia.com, Kayak.com have become the most popular ways to book hotel rooms online, guests tend to view room price as the only difference between hotels.
What is a travellers most desirable Hotel Service?
According to a study cited by innovationexcellence.com, 94% of hotel guests think WiFi is the most important must-have technology in hotels and inns worldwide. Not free Continental Breakfast. Not free Coffee... but free WIFI-Internet access everywhere.
That statistic is hardly surprising given the fact that most people carry an internet connected smartphone with them 24/7., not to mention the 45% of guests who bring at least two (2) internet connected appliances with them while traveling the world.
What is surprising is that while 87% of guests think Wifi should be free, only 64% of hotels actually offer free complimentary Wifi. Today, fortunately for guests, hotels 28% of hotelier operators plan to upgrade and increase bandwidth to their hotel rooms.
We believe in giving our patrons what they want!